Return Policy

Return Policy

Last Updated: July 19, 2025

Your satisfaction is our priority. If you are not completely satisfied with your purchase, you may be eligible to return the product. This policy explains the conditions and process for returning an item.

1. Conditions for a Return

You can initiate a return within [Enter Number, e.g., 3 to 7] days of receiving your product if you have experienced any of the following issues:

  • The product arrived damaged, defective, or expired.

  • The product received is incorrect (it is not the item you ordered).

  • The product is missing parts or accessories.

  • You have had a "Change of Mind" (this applies only to eligible products).

2. Return Eligibility

For a return to be accepted, the item must meet the following requirements:

  • Condition: The product must be unused, unworn, and unwashed.

  • Packaging: It must be returned in its original, undamaged packaging, including the original box, brand packaging, and any protective wrapping.

  • Tags and Accessories: All original tags, labels, user manuals, warranty cards, and any included accessories must be intact and returned with the product.

3. Non-Returnable Items

For hygiene and safety reasons, some items cannot be returned. Please check the product description page to see if an item is marked as "Non-Returnable." This category typically includes:

  • Innerwear, lingerie, and swimwear.

  • Cosmetics, skincare products, and perfumes where the seal has been broken.

  • Personal care and grooming items.

  • Items sold during clearance sales or marked as final sale.

4. How to Make a Return

Returning an item is a simple, three-step process:

Step 1: Contact Our Support Team
Within [Enter Number from Section 1] days of delivery, contact our Customer Support team to request a return.

  • Email: [Your Email Address]

  • Phone: [Your Phone Number]

Step 2: Provide Your Order Details
Please have your Order Number ready. For returns involving damaged or incorrect items, you must provide clear photographs or a short video of the product, showing the defect or issue. This is required for our team to process your return request.

Step 3: Prepare the Package for Pickup
Once your return request is approved, we will arrange for the item to be picked up by our courier partner. Please ensure the product is packed securely in its original packaging.

5. The Return Process

  • Inspection: Once the returned item reaches our warehouse, it will undergo a thorough quality inspection.

  • Approval & Notification: If the item passes the inspection, we will approve the return and notify you. If the return is not approved, the item will be sent back to you.

  • Refund/Exchange: Following approval, we will proceed with your refund or exchange as per our Refund Policy. Please refer to that policy for details on timelines and refund methods.

6. Order Exchanges

If you need to exchange an item for a different size or color, please follow the return process to send back the original item and then place a new order for the desired product.

7. Order Cancellation

If you wish to cancel an order, please contact our Customer Support team as quickly as possible. If the order has not yet been dispatched, we can cancel it immediately. If it has already shipped, it will be treated as a return.

Questions?

If you have any questions about our Return Policy, please don't hesitate to contact us. We are here to help

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