Refund Policy

Return & Refund Policy

Last Updated: July 19, 2025

At [Your Company Name], we are committed to ensuring your satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help. This policy outlines the conditions under which you can return a product and receive a refund.

1. Conditions for a Valid Return

You may request a return and refund for your product if you encounter any of the following issues:

  • The product is damaged, defective, or expired at the time of delivery.

  • The product delivered is incorrect (wrong size, wrong color, or different from what you ordered).

  • You have had a "Change of Mind" (for eligible products only, see section 2).

All return requests must be initiated within [Enter Number, e.g., 3 to 7] days from the date you received the item.

To be eligible for a return, the product must be:

  • Unused and in the same condition that you received it.

  • In its original packaging, with all original tags, user manuals, and accessories intact.

2. Items That Cannot Be Returned

Due to hygiene, safety, or other specific reasons, the following types of products are not eligible for return, especially for a "Change of Mind":

  • Innerwear, lingerie, and swimwear.

  • Skincare, cosmetics, and perfumes where the seal is broken.

  • Personal care items and grooming products.

  • Products marked as "Non-Returnable" on the product description page.

  • Items on sale or clearance (unless they are damaged or incorrect).

3. How to Initiate a Return

To start the return process, please follow these simple steps within [Enter Number from Section 1] days of receiving your order:

  1. Contact Us: Get in touch with our Customer Support team via:

    • Email: [Your Email Address]

    • Phone: [Your Phone Number]

  2. Provide Details: Please provide your Order Number and a clear reason for the return. For damaged or incorrect items, you must provide clear photos or a short video showing the issue. This helps us process your request faster.

  3. Await Approval: Our team will review your request. If approved, we will guide you on the next steps for sending the product back to us.

4. The Refund Process

Once we receive your returned item, it will undergo a quality check.

  • Approval: If the return is approved after inspection, we will initiate the refund process.

  • Refund Timeline: Your refund will be processed within [Enter Number, e.g., 7-10] business days after the returned item has been received and inspected by our team.

  • Refund Method: The refund will be issued based on your original payment method:

    • Online Payments (Card/MFS): The refund will be sent back to the same account (e.g., your card or bKash/Nagad account) you used for the purchase.

    • Cash on Delivery (COD): The refund will be issued via bank transfer or mobile banking (bKash/Nagad). You will need to provide these details to our support team.

    • Store Credit: You can also opt for store credit, which you can use for future purchases.

Please Note:

  • For a "Change of Mind" return, the original delivery charge and the return shipping fee will not be refunded.

  • For damaged, defective, or incorrect items, we will cover all shipping costs, and you will receive a full refund.

5. Exchanges

If you wish to exchange a product (e.g., for a different size or color), please initiate a return as described above. Once the return is approved, you can place a new order for the item you want.

6. Order Cancellation

You can cancel an order before it has been dispatched from our warehouse. To cancel, please contact our Customer Support team as soon as possible. If the order has already been dispatched, it will be treated as a return.

7. Contact Us

If you have any questions or concerns about our Return & Refund Policy, please do not hesitate to contact us. We are here to ensure your shopping experience is a pleasant one.

Email: [Your Email Address]
Phone: [Your Phone Number]

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