Privacy Policy

Privacy Policy

Last Updated: July 19, 2025

Your privacy is critically important to us. This Privacy Policy outlines how [Your Website Name] ("we," "us," or "our") collects, uses, protects, and discloses your information when you use our website and services. We are committed to protecting your personal data and ensuring transparency in our practices.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect information to provide and improve our services to you. The types of information we may collect are:

  • Personal Identification Information: When you create an account, place an order, or contact us, we may ask you for your name, email address, phone number, and shipping/billing address.

  • Payment Information: We use secure third-party payment gateways (like bKash, Nagad, and card processors) to handle transactions. We do not store your credit/debit card details or mobile banking credentials on our servers.

  • Technical and Usage Data: We automatically collect certain information when you visit our website. This may include your IP address, browser type, device information, pages you visited, and the time and date of your visit. This data helps us understand how users interact with our site and improve your experience.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • To Fulfill Your Orders: To process your payments, arrange for shipping, and provide you with order confirmations and updates.

  • To Provide Customer Support: To respond to your inquiries, requests, and provide assistance.

  • To Improve Our Services: To analyze usage data to understand trends, improve our website's functionality, and enhance user experience.

  • For Marketing and Promotions: To send you information about new products, special offers, and other updates that may be of interest to you. You will always have the option to opt out of these communications.

  • For Security and Fraud Prevention: To protect our website, business, and customers from fraudulent activities and to ensure the security of our platform.

3. Information Sharing and Disclosure

We respect your privacy and do not sell your personal information to third parties. We may share your information only in the following circumstances:

  • With Service Providers: We share necessary information with third-party companies that perform services on our behalf, such as courier services for delivery and payment gateways for processing payments. These partners are obligated to protect your data and are not authorized to use it for any other purpose.

  • For Legal Compliance: We may disclose your information if required to do so by law or in response to valid requests by public authorities in Bangladesh.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as a part of that transaction.

4. Data Security

We are committed to protecting your data. We implement a variety of security measures, including SSL (Secure Sockets Layer) encryption, to maintain the safety of your personal information. However, please remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

Our website uses "cookies" to enhance your browsing experience. Cookies are small files placed on your device that help us remember your preferences, keep items in your shopping cart, and gather usage data. You have the option to either accept or refuse these cookies and can modify your browser settings to decline cookies if you prefer. However, disabling cookies may prevent you from using some portions of our service.

6. Your Rights and Choices

You have rights regarding your personal information. You can:

  • Access and Update: Access and update your account information at any time through your account dashboard.

  • Opt-Out of Marketing: Unsubscribe from our marketing emails by clicking the "unsubscribe" link at the bottom of any promotional email.

  • Request Deletion: Request the deletion of your personal data by contacting our support team, subject to certain legal obligations to retain data.

7. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please do not hesitate to contact us:

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